El Dorado Mazda: New Mazda & Used Car Dealership in Mckinney, TX

We had a great buying experience with salesman Kavi Ewin. Great customer service. The paperwork was signed quickly and they detailed the vehicle before delivery even late into the evening. Much appreciated!

Deceptive online pricing, stalling tactics, and terrible transparency. I am incredibly disappointed with the lack of ethics and transparency at El Dorado Mazda. We were actively trying to purchase a Certified Pre-Owned 2023 Mazda CX-5 (Premium Plus, AWD) for my 16-year-old daughter. When we expressed explicit interest in the vehicle, the sales team attempted to tack on a mandatory, non-negotiable $2,000 "CPO fee" on top of the advertised internet price. To make matters worse, we discovered the exact same vehicle (same VIN) cross-listed at their sister store, El Dorado Chevrolet, for $1,000 less and without the bogus markup. When we pushed back and asked to test drive it, we were told the car was unavailable because it was in the body shop having dents repaired. We offered to look at it as-is and even offered to put a deposit down to secure it, but our requests were ignored. For nearly two weeks, the sales team ghosted our texts, repeatedly tried to steer us toward more expensive vehicles, and kept pushing back the date the car would be "ready." After being assured the vehicle would finally be available, we walked into the dealership today with our checkbook in hand ready to buy. We were casually informed that the car had actually come out of the body shop days ago and was already sold—despite it still actively being listed as available on their website. Car shopping for a teenager is stressful enough without dealership games. Save yourself the headache, hidden fees, and the runaround, and take your business somewhere that respects your time and honors their pricing. We will be taking our checkbook elsewhere.

Had a great buying experience with salesman Mark Jones and sales manager Micheal Albright. Great service, paperwork was signed quickly and I was on my way home.

Always great service at Sherman Chevrolet. Knowledgeable and professional team. Definitely recommend

I had a great experience at the dealership there. Mark was my salesman and he was extremely personable and professional. From him to the financing office was a seamless process, the gentleman that helped me there was amazing. All around great staff and very easy to work with.

This is my 3rd time buying a car from El Dorado! My second time buying a car with Skyler! I have recommended family and friends due to my great experience with her! She is the sweetest and makes everything so simple and easy as well as good deals! Looking forward to buying our next car again with her!

Great atmosphere and people! Marden from Sherman location is the best!

It’s a great place to buy a new car. Especially if you can help from Corbin. He was a great guy and gave us an excellent time there.

Good service, friendly staff and reasonable prices.

We highly recommend…we were treated like family!!

Greats experience at service department

I didn’t go to the dealership with the intention of buying a truck that same night, but I’m glad I did. Marion might be the nicest person I’ve ever talked to at any dealership.

Mike’s knowledge was incredible, and I actually had to pause and thank him for how well he educated me, understood my questions, and explained everything clearly. I’m so grateful for the care, knowledge, and service from start to finish.

From the first greeting to the moment I drove off the lot, this was everything I could have asked for in customer service. What mattered most to me was feeling comfortable and informed about my vehicle, instead of feeling like I was just being talked at. Mike’s knowledge was incredible, and I actually had to pause and thank him for how well he educated me, understood my questions, and explained everything clearly. Even the financing process felt supportive, with humor and pizzazz that made the experience enjoyable. I ended up with a truck my 19-year-old self never would have dreamed of owning. I’m so grateful for the care, knowledge, and service from start to finish.

Highly recommend Service Advisor Eric Lange. My 2022 Silverado had transmission problems. Spoke to three other dealers who couldn’t even figure out if it was still under warranty, which it was. Eric got it fixed up and two days faster than anticipated. I’ll make the further driver for someone who knows how to do their job well.